Privacy Policy

This Privacy Policy explains how Falomer manages personal information in Australia. We handle information in line with applicable laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This document describes what we collect, why we collect it, how we use and disclose it, how we protect it, and the choices available to you. By engaging with our services, contacting us, or visiting our website, you acknowledge that you have read and understood the practices set out here.

Information we collect — We may collect identification and contact details (such as name, phone number, and email), project-related information (such as site address, specifications, drawings, schedules, and finish selections), and records of communications. When you visit our website, technical data such as browser type, device identifiers, pages viewed, and approximate location may be collected through cookies or similar technologies. Collection occurs when you provide details directly, when a representative provides them on your behalf, or when we generate project documentation during delivery.

Purpose of collection — We collect personal information to provide and coordinate interior finishing services, respond to enquiries, prepare estimates, manage accounts, deliver works, and improve our operations and website. We may also use information for training, quality assurance, analytics, and lawful compliance obligations. Where appropriate, we may de‑identify data and use aggregated insights to understand service performance without identifying individuals.

Disclosure — We may disclose information to trusted suppliers, subcontractors, professional advisers, insurers, and technology providers who support our delivery and internal systems. These parties are engaged for functions such as estimating, logistics, accounting, communications, and data hosting. Disclosures are limited to what is reasonably necessary for the activity. If we consider sending information overseas, we will take reasonable steps to ensure recipients protect it in a manner consistent with Australian requirements.

Security — We apply administrative, technical, and physical measures intended to safeguard information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures include restricted access, role-based permissions, encryption in transit where suitable, and prudent retention practices. While safeguards reduce risk, *** method of transmission or storage is entirely free of vulnerabilities, so we encourage you to contact us if you have specific concerns.

Cookies and analytics — Our website may use cookies and similar technologies to remember preferences, support core functionality, and understand how visitors use pages. You can adjust browser settings to manage cookies, though certain features may function with reduced convenience. We use analytics services to view aggregated trends that help refine content and usability.

Retention — We keep personal information for periods aligned with legal, regulatory, and operational requirements. When information is *** longer required, we take reasonable steps to delete or de‑identify it in a secure manner, subject to obligations that may require longer retention for records or warranty matters.

Access and correction — You may request access to personal information we hold about you, and you may ask us to correct any details you consider inaccurate, incomplete, or out of date. We will respond within a reasonable period and may ask for verification to protect privacy. If we decline a request in limited circumstances permitted by law, we will provide the reason and outline available steps.

Third‑party links — Our website may reference third parties, such as social networks or product manufacturers, purely for convenience. Those sites are governed by their own policies. We encourage you to review relevant terms before providing information to external services.

Changes to this Policy — We may update this Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be posted on our website with a revised effective date. Your continued engagement following an update indicates that you have reviewed the current version.

Contact — For privacy enquiries, requests, or complaints, please contact Falomer at falomer@hotmail.com or call + (61) 43 729-05-18. You may also write to our office at 48 Collins Street, Melbourne VIC 3000, Australia. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner for further guidance.